According to Article L 441-6 of the Commercial Code, our General Terms and Conditions of Sale (GTC) constitute the sole basis of commercial negotiation. These GTC govern the relationships between the company SAS SYNNEO, Parc d'activités du Levant, 40 Impasse Madeleine Brès 77127 Lieusaint, registered with the RCS of Melun under number B 915 012 231 and SIRET 91501223100014, and its customers. They are present on the back of each invoice.
1- Orders - Proof Approval
Any order implies the unconditional acceptance of our General Terms and Conditions of Sale and our price list, which the buyer expressly acknowledges. The information provided in our catalog is for reference only. An order is considered to be any document issued by the customer containing the description and reference of items, quantities, and prices. The order is deemed firm and final upon issuance of the order confirmation by our services. No modification or subsequent cancellation of an order is possible without our written consent. We reserve the right to refuse orders or execute only part of them. We do not accept returned goods that are the subject of a firm order. The special conditions stipulated at the time of an order are only binding for that order. No penalty may be imposed on SYNNEO in the event of errors or anomalies resulting from the order. Our company will only execute orders for which the mention "Proof Approval" is certified by the buyer, who assumes responsibility for any errors or omissions found after printing. No modification can be accepted subsequently. The "Proof Approval" prototype will be billed in addition to the advertising marking costs. In the event of order cancellation after the creation of the proof, we will charge the creation, film, and administrative fees at €100 excl. VAT per mockup.
2- Price
Unless otherwise specified, the price is that resulting from the general tariff conditions in effect on the date of order confirmation to the buyer. Specific taxes or duties are added at the end of the invoice. Shipping, packaging, and insurance costs are billed in addition to the buyer.
3- Marking
Marking costs are billed in addition, depending on the type of printing used, the item marked, and the quantity ordered. Modifications to technical specifications or quantities may occur on your products without engaging our liability. As items are mainly creations or imports, their origin may vary for the same product category. Since color reactions differ depending on the origin of the items, we cannot guarantee uniform color across products. Slight variations in shade and finish cannot lead to the rejection of the order. In the absence of specifications, the choice of font type is left to our typography workshop. In the absence of precise indication on color with the Pantone range (specified on the order form), we will get as close as possible to the indications provided by the sales representative.
4- Quantity
Due to production uncertainties, printed orders are accepted with a tolerance of +/-10% of the quantities requested, as per industry standards. After production, the invoice will be issued based on the quantities actually delivered.
5- Deadlines - Delivery
Our delivery deadlines are provided for reference only and are indicated in the order confirmation. However, beyond the indicative delivery date, an order may be canceled after notice to deliver within fifteen days, notified by registered letter with acknowledgment of receipt and remaining without effect, without leading to compensation or penalties. Indicatively, and after proof approval, the average production time is four to six weeks for standard items, and eight to twelve weeks for brand images or custom-made objects. The production time only starts upon receipt of the client's proof approval return. In case of modification of the order by the buyer and accepted by our company, we will no longer be bound by the initial deadlines. Our company may deliver goods in full or in part. You have eight calendar days from delivery to notify us of any observations or disputes regarding the merchandise. Beyond this period, no claims will be considered. No refusal or return of goods for late delivery is possible without SYNNEO being able to verify the reality of the grievance and without prior written agreement from SYNNEO. In the event of force majeure or any event preventing our company from executing the order within the agreed deadlines, indicative delivery times will be extended until the end of the event preventing the normal execution of the contract. Events considered force majeure include strikes, lockouts, fires, epidemics, floods, bad weather, equipment failure, riots, war, power supply failure, energy supply interruptions, raw material shortages, changes in standards and regulations either at our premises or those of our suppliers or carriers, delivery delays from our suppliers or subcontractors, even if only partial and whatever the cause. If a force majeure event continues beyond four weeks, the order may be canceled by simple notification from our company without any compensation to the buyer.
6- Transport
Regardless of the mode of transport agreed upon under special conditions, our goods and their packaging always travel at the buyer's risk. Our liability can never be sought for destruction, damage, loss, or theft occurring during transport. The usual reservations provided for in Article L 133-3 of the Commercial Code must be substantiated and addressed to the carrier upon receipt of the goods and confirmed by registered letter with acknowledgment of receipt within three days, excluding holidays. A copy of the consignment note with the reservations must be sent to our company on the same day.
7- Receipt - Complaint - Return of Goods - Warranties
7.1. In general, in the case of defective or non-conforming goods, our liability as a seller is limited either to the replacement of the goods with identical or equivalent goods or to the value for which they were invoiced. No refusal or return of goods is possible without SYNNEO being able to verify the reality of the grievance and without prior written agreement from SYNNEO. Our liability for indirect damages is excluded.
7.2. Visible defects, breakage, and non-conformity: Conformity with the order must be checked upon delivery. Without prejudice to actions against the carrier, claims for visible defects, breakage, or non-conformity of delivered products must be submitted to our services with supporting documents within eight days, excluding holidays, from receipt or availability of the products, under penalty of forfeiture. Any claim for missing items not noted on arrival and not mentioned in the consignment note reservations will be rejected. Claims must be substantiated. The buyer must allow our company all opportunities to verify the alleged visible defects or non-conformities and remedy them. The buyer may not return the disputed products without our prior written consent. No product may be returned if it is not in perfect condition and in its original packaging. The return costs and risks are borne by our company only in the case of an effectively verified apparent defect or shortage.
7.3. Hidden defects: The claim for hidden defects must be submitted to our services with supporting documents as soon as possible. We guarantee the repair or free replacement (identical or equivalent or the value for which it was invoiced) of any product affected by a hidden defect due to its material or manufacture.
7.4. Any abnormal use of the products or non-compliance with the specifications indicated by our company (such as catalog, product sheet, instructions, etc.) is exclusive of any warranty. The same applies to defects and deterioration caused by natural wear or lack of maintenance.
7.5. If the buyer considers that the delivered products may cause harm to third parties or has been notified of such a risk by any person or authority, they must inform us as soon as possible through the following methods: Phone during business hours: +33 1 60 62 42 50. Confirmations must precisely indicate the product references and the elements that motivated the phone call.
8- Sampling
All samples are charged. They are refunded to the buyer if they are returned in perfect condition and in their original packaging.
9- Intellectual Property
The studies, projects, sketches, mockups, and prototypes carried out at the client's request remain the exclusive property of SYNNEO. All creation and reproduction rights, including copyrights, trademark rights, and know-how, remain strictly reserved to SYNNEO, even if the client participated in any way. Each printing project is submitted to the client for approval. Any study or mockup is invoiced. For any element provided by the client, they guarantee to our company that it cannot infringe on the rights of a third party. The client will be solely responsible in the event of third-party claims.
10- Payment
For any order, a deposit of 40% must be paid (in case of cancellation by our company, the deposit will be refunded without compensation). The balance payment for orders under €300 incl. VAT is due upon receipt of the goods or on cash-on-delivery. For orders over €300 incl. VAT, payment is due 30 days net. Granting payment facilities does not imply any obligation on our part to maintain them. Our company does not practice any discount for early payment. Any payment incident and, more generally, any deterioration in the buyer's credit may justify the requirement for guarantees, payment in cash, or by sight draft, before the execution of orders. Any claim on invoices must be addressed to us by registered letter with acknowledgment of receipt within eight days, under penalty of forfeiture. No compensation or deduction may be made by the buyer on the amounts due to our company. Any unilateral compensation or deduction by the client (e.g., for late delivery, breakdown, shortage, or non-conformity) will constitute a default in payment, with all the consequences provided for in Article 11 of these General Conditions.
11- Default in Payment
Any unpaid amount automatically generates, without prior notice, late payment interest equivalent to the ECB rate plus 10 percentage points. The buyer is also liable for a lump sum compensation for recovery costs of €40 in case of late payment. All litigation costs are borne by the buyer. The late payment of a single invoice or installment automatically makes all sums owed by the buyer immediately due. The client's failure to meet their essential payment obligation is a serious breach and may automatically result in the suspension of ongoing orders and deliveries.
12- Retention of Title
Goods remain the property of our company until full payment of the price. The buyer bears all risks of loss or damage, even in cases of fortuitous events, acts of third parties, or unavoidable circumstances.
13- Litigation
The election of domicile is made by our company at its head office. The Commercial Court of Melun has exclusive jurisdiction over all matters relating to the formation, validity, interpretation, execution, non-performance, termination of agreements or business relationships, and resulting orders with our company. This jurisdiction clause is general and applies regardless of the type of action, whether it is a principal, incidental, action on the merits, or interim relief. French law is the only applicable law.
14- Waiver
The fact that our company does not invoke any of the clauses of these terms at any given time does not constitute a waiver of its right to invoke them later.